Car rental booking terms

Your request and our confirmation

Sending the online form creates a booking request, not a confirmed reservation. The request receipt email acknowledges submission. Our team will check availability and confirm the vehicle, rental dates, locations, selected protection, extras and final arrangements.

These booking notes describe the request process. The complete rental agreement and vehicle-specific conditions must be reviewed and agreed before collection.

Prices and payment

The summary shows the vehicle rental amount, pickup and return fees, selected protection and extras. Offers apply only when their vehicle, date and duration requirements are met. Offers are not combined.

No online payment is collected with the request. Payment is made on arrival using a method agreed with our team. Confirm any charges connected with a special delivery or a cross-border route before accepting the rental.

Deposit and protection

Safaricar offers deposit-free rentals. This does not waive the driver’s obligations under the rental agreement or guarantee that every type of damage is covered. Review the protection included or selected, the excess, exclusions and the accident reporting procedure before collection.

Driver eligibility and documents

Tell our team the driver’s age, licence issuing country and how long the licence has been held. Ask us to confirm the required driving licence, identification and any additional documentation for your circumstances. Additional drivers must be approved and satisfy the applicable requirements.

Collection, return, fuel and mileage

Collection and return take place at the locations and times agreed with the team. Check the car condition, fuel level and mileage recorded at handover. Confirm the fuel return policy, mileage allowance and any related charges in the rental agreement.

If you need a different pickup or return time, contact us promptly. Do not assume that a change, extension or late return has been accepted until it is agreed.

Cross-border travel and extras

Travel outside North Macedonia requires advance approval. Share every country you plan to visit so we can confirm authorization, documentation, protection and charges. Selecting a Green Card or cross-border extra does not itself authorize all routes.

Child seats and other extras are subject to availability. Describe any specific requirements before booking so we can check suitability and the applicable price.

Changes and cancellations

Contact us as early as possible with your name and booking reference if you need to change or cancel a request or confirmed booking. Changes depend on availability and may affect the price. Ask for the applicable cancellation deadline and conditions before confirmation. This page does not promise free cancellation in every circumstance.

Assistance and questions

If your flight is delayed or you need help during the rental, call +389 75 412 350. For questions before booking, email safaricarskopje@gmail.com. Review the FAQ and obtain any missing rental conditions from our team before travel.